Shipping policy

Shipping Policy – United Kingdom

Thank you for shopping with us. Below you will find details about our shipping process, delivery times, and costs.

Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding bank holidays and weekends). Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

UK Shipping Options

Standard UK Delivery
• Estimated delivery time: 2–4 business days after dispatch
• Cost: £3.99 (or free on orders over £50)

Please note that delivery times are estimates and may vary during busy periods such as sales, holidays, or unforeseen courier delays.

Courier Services
We ship our orders using trusted UK couriers such as Royal Mail or DPD, depending on your location and selected shipping method.

Order Tracking
If tracking is available for your selected shipping method, a tracking link will be provided in your dispatch confirmation email.

Delivery Issues
Please ensure your shipping address is correct at checkout. We cannot be responsible for orders shipped to incorrectly entered addresses.

If your order has not arrived within 7 business days of dispatch, please contact our support team and we will assist you in locating your package.

Lost or Stolen Packages
Once an order has been marked as delivered by the courier, we are not responsible for lost or stolen packages. If this occurs, please contact the courier directly. We will do our best to assist where possible.

Contact Us
If you have any questions regarding shipping or your order, please contact us at:
info@soulanddagger.com